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Frequently Asked Questions


 

    what is it made of?

    It is mainly made of polyester cloth embroidered with rayon thread.

    how do you make it?

    After the designer has considered the structure, the design is made into data, and then machine embroidered at a factory in Japan. Furthermore, after the embroidered items are cut by hand, they are sewn or pasted together to complete jewelry with a three-dimensional effect.

    How should I take care of it?

    Keep it in its original shape and store it in the box provided. Laundry is not possible. If it gets dirty, squeeze a cloth soaked in a neutral detergent and gently wipe it off.

    Is it possible to order?

    Basically we do not. For inquiries regarding OEM, please contact us using the inquiry form .

    I didn't receive an email

    If you haven't received the email, it may have been sorted as spam or your email address may be incorrect.

    We apologize for the inconvenience, but we would appreciate it if you could change the address setting or change the registered address of our company to another one.

    In addition, we are unable to resend the order email due to the system.

    An order confirmation email is usually sent automatically immediately after ordering, but you can also check your order information from My Page.

    Can you repair it?

    There are things that can be done and things that cannot be done. If possible, please contact us at info@arroarro.com and attach a photo that shows the condition of the item.
    Furthermore, we cannot take responsibility for deterioration in the condition of the product due to oxidation or aging after it is delivered to you.

    I want to purchase accessories

    You can purchase silicone covers for earrings and ear clips here .

    I would like to see the actual product.

    We do not have a directly managed store. You can see it at events and dealers.

    • Click here for event and exhibition information
    • Click here for handling stores
    • Please contact each store for product inventory.
    Can you do gift wrapping?

    We accept it for plus 150 yen. The product is wrapped in a special box and delivered with a ribbon. You can choose during the ordering process.

    Can you ship overseas?

    We accept. Please check this link for information on VAT, customs duty, consumption tax, etc. when shipping overseas.

    Can I return/refund the product?

    If it is "before preparation for shipment" of the product, it is possible to correspond. Please write down your order number and contact us at info@arroarro.com.

    I want to know the shipping cost.

    In Japan, it will be 500 yen (excluding tax) nationwide. Free shipping on orders over ¥8,000.

    When shipping to countries other than Japan, shipping is free for purchases over the following amounts!

    🇺🇸$35.00 USD / 🇪🇺 €35.00 EUR / 🇬🇧 £ 35.00GBP / 🇨🇳250.00CNY

    🇹🇼$1,200.00 TWD / 🇭🇰$270.00 HKD or more

    I would like to know how many days it takes for delivery.

    Usually ships within 3-5 days. We are closed on Saturdays, Sundays, and holidays, so we do not ship.

    <Inside Japan> In Honshu, the product will be delivered basically the next day or two days after it is shipped.
    *If you are in a hurry, please contact us at info@arroarro.com after presenting the specific date and delivery address (prefecture name and municipality) if there is a date by this date.
    We will respond as much as possible.

    <Overseas delivery> It will be delivered in about 1-2 weeks. However, it may take up to 4 weeks depending on the weather, time of year, postal conditions, and other various reasons.

    The delivery slip number will be sent to the customer's e-mail at the time of shipment.

    I didn't receive my coupon or it disappeared

    The email with the coupon is usually delivered automatically within a few minutes.

    If you have not received the email, it is possible that your email address is incorrect or your spam filter is set.

    We apologize for the inconvenience, but we would appreciate it if you could change the address setting or change the registered address of our company to another one.

    If you accidentally delete the e-mail containing the coupon, we will issue it again, so please let us know your name and registered e-mail address to info@arroarro.com.
    I will call you back.

    Also, the coupons issued when you first registered for the mail magazine will not be delivered just by registering an account. It is limited to those who have registered for the mail magazine. If you have registered an account first, please also register for the mail magazine from the pop-up screen on the top page.

    I received a product different from what I ordered.

    We apologize for the inconvenience. We apologize for the inconvenience, but please contact us at info@arroarro.com with your order number (if you do not know it, your name is fine). We will get back to you shortly.

    Please feel free to contact us if you have any questions, such as not finding the answer you want to know.

    contact us