Frequently Asked Questions

ABOUT OUR PRODUCTS

Q. What is it made of?

A. It is mainly made from polyester fabric embroidered with rayon thread.

Q. How is it made?

A. The designers design the structure which is then converted into data and embroidered by machine at a factory in Japan. The finished embroidered motifs are cut by hand and then sewn or glued together to create 3D jewelry.

Q. How do I care for it?

A. Please shape it as much as possible and store it in the box provided. Please do not wash it.

Q. Can I order a custom-made product?

A. Generally, we do not accept such orders. For information about OEM, please use the contact form.

Q. Can it be repaired?

A. Depending on the object, there are certain things that can and cannot be done. If possible, please attach a photo and contact us at info@arroarro.com.

ABOUT YOUR ODER

Q. Do you offer gift wrapping?

A. We offer this service free of charge.

You can select this option during the order process.

Q. Do you ship internationally?

A. Yes, we do. Please check this link for information on VAT, customs duties, sales tax, etc. when shipping internationally.

Q.Can I change or cancel my order?

A. We are happy to modify your order when possible. Please note that we can only change or cancel your order before preparing it for shipment. Please contact us with your request, and we will quickly be in touch with you.

Frequently Asked Questions

how do you make it? / How do they make?

After the designer has considered the structure, the design is made into data, and then machine embroidered at a factory in Japan. Furthermore, after the embroidered items are cut by hand, they are sewn or pasted together to complete jewelry with a three-dimensional effect.
The designers design the structure which is then converted into data and embroidered by machine at a factory in Japan. The finished embroidered motifs are cut by hand and then sewn or glued together to create 3D jewelry.

What is it made of? / What is it made of?

It is mainly made of polyester cloth embroidered with rayon thread.

It is mainly made from polyester fabric embroidered with rayon thread.

How should I take care of it? / How do I care for it?

Keep it in its original shape and store it in the box provided. Laundry is not possible.

Please shape it as much as possible and store it in the box provided.

View all FAQ

Designer / Nana watanabe

Nana Watanabe

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Gained experience as a fashion designer and textile designer for domestic brands.
Started work as a freelance designer in 2014.
Began the accessory brand "ARRO" in March 2017 using machine embroidery techniques.

The products' charm lies in their colorful designs, which are remade over and over until they look right. The aim is to create a truly unique product that no one else can imitate.